Privacy Policy — b999 game Pakistan

1 Introduction

b999 game ("the Platform", "we", "us") takes the privacy of its players seriously. This policy applies to all personal information collected through the b999game.win website, the b999 game mobile app and any related platform services.

We collect and process personal data only for legitimate purposes connected to running a safe and functional online gaming platform for players in Pakistan. We do not collect data for the sake of it, and we do not sell personal information to any third party.

If you have any questions about how your data is handled, you can contact support at any time using the details in Section 13 of this policy.

2 Data We Collect

We collect the following categories of personal information when you register and use b999 game:

Registration & Identity Data

• Full name (as it appears on your official identity document)
• Date of birth (to verify the 18+ age requirement)
• Mobile phone number
• Email address
• Username and encrypted account password

Identity Verification Data

When we carry out identity verification — which may be required before processing withdrawals or in response to unusual account activity — we may request:

• A copy of your CNIC (Computerised National Identity Card) or valid passport
• A selfie or photo for liveness verification
• Proof of address (utility bill, bank statement or similar)

Financial & Payment Data

• JazzCash or Easypaisa mobile wallet number
• Raast ID or bank account details used for deposits and withdrawals
• Transaction history — deposit amounts, withdrawal requests and PKR balances

Technical & Usage Data

• IP address and approximate geographic location
• Device type, operating system and browser
• Pages visited, time spent on the platform, game history and betting activity
• Session logs and login timestamps

3 How We Use Your Data

Your personal data is used only for the following purposes:

We do not use your personal data for automated decision-making that has a legal or similarly significant effect on you without human review.

4 Payment Data & PKR Transactions

All transactions on b999 game are conducted in Pakistani Rupees (PKR). The platform supports deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and card payments. When you make a payment, the following applies:

• Your JazzCash or Easypaisa wallet number is stored to match your deposit to your account and to process withdrawal requests back to the same wallet.
• Bank account details provided for Raast or direct bank transfers are stored in encrypted form and used solely for processing your transactions.
• All payment data is transmitted over encrypted connections. We do not store raw card numbers — card transactions are tokenised by our payment processor.
• Transaction records — amounts, dates and status — are retained as part of your account history for the period described in Section 7.
• Withdrawals can only be sent to a payment account registered in your own name, matching your b999 game account. This is a security measure to prevent unauthorised transfers.

5 Sharing Your Data

b999 game does not sell, rent or trade your personal information. We share data only in the following situations:

Service Providers

We work with carefully selected third-party companies who help us operate the platform. These include payment processors (such as the infrastructure providers behind JazzCash and Easypaisa integrations), identity verification services, cloud hosting providers and game software suppliers. These partners are only permitted to use your data to provide the specific service we have engaged them for.

Fraud & Security Partners

We may share technical data — such as IP addresses and device fingerprints — with anti-fraud and security services to detect and prevent abuse of the platform, including multi-account creation and bonus abuse.

Legal Requirements

We may disclose personal information if required to do so by law, in response to a valid legal request, or to protect the rights, property or safety of b999 game, its players or others. This includes sharing information with relevant authorities in cases of suspected financial crime or serious fraud.

Business Transfers

In the event that b999 game is subject to a merger, acquisition or asset sale, your personal data may be transferred as part of that transaction. You would be notified of any such change via the platform or by email before your data is transferred to a new data controller.

6 Security of Your Data

Protecting your personal information is a core responsibility we take seriously. The following technical and organisational security measures are in place:

• Encryption in transit: All data between your device and b999game.win is encrypted using SSL/TLS. Never use the platform over unsecured public Wi-Fi without a VPN.
• Encrypted storage: Sensitive data — including identity documents and payment details — is stored in encrypted databases with access controls.
• Password security: Passwords are hashed using industry-standard algorithms. We never store your password in plain text, and our staff cannot see it.
• Access controls: Access to personal data is restricted to staff members who require it for their specific role. All access is logged and audited.
• Fraud monitoring: Automated systems monitor accounts for unusual login patterns, rapid deposits or other activity that may indicate unauthorised access or fraud.

Despite these measures, no online system is completely immune to risk. If you suspect your account has been accessed without your permission, contact support immediately so we can secure the account and investigate.

7 Data Retention

We retain your personal data for as long as your account is active and for a period after closure to meet our legal, fraud prevention and dispute resolution obligations. The general retention periods are:

• Active account data: Held for the lifetime of your account plus a minimum of five years after closure.
• Transaction and financial records: Retained for a minimum of five years after the transaction date, in line with standard financial record-keeping practice.
• Identity verification documents: Retained for the period required for fraud prevention and AML compliance — typically five years from account closure.
• Communication records (support tickets, emails): Retained for three years from the date of the communication.
• Technical logs (IP, session data): Retained for up to 12 months, unless extended for an active investigation.

When data is no longer required for any of these purposes, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 Cookies & Tracking Technologies

b999 game uses cookies and similar tracking technologies on the website and in the mobile app. Here is a breakdown of the types we use:

Essential Cookies

These are required for the platform to function. They maintain your login session, remember your language preference and keep your account secure. You cannot opt out of essential cookies — without them, the site will not work correctly.

Functional Cookies

These remember your preferences — such as game view settings or notification choices — to give you a more personalised experience. They are not strictly necessary but make the platform more convenient to use.

Analytics Cookies

We use analytics tools to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and does not identify you personally. It helps us improve the platform over time.

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect your ability to log in or use some features of the platform correctly. On mobile, app permissions can be managed through your device's settings.

9 Minors & Under-18 Protection

b999 game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, do not register, do not submit personal information and do not attempt to use the platform.

If we discover or have reason to believe that a registered account belongs to a person under 18, we will close the account immediately and delete the associated personal data, subject to any retention obligations for fraud prevention purposes.

If you believe a minor is using or has registered on b999 game, please contact support immediately. For guidance on parental controls and keeping minors safe from online gambling content, we recommend reviewing the tools available on your device and internet service provider.

10 Your Data Rights

As a user of b999 game, you have the following rights regarding your personal data. To exercise any of these rights, contact support with your request:

• Right of access: You can request a copy of the personal data we hold about you. We will respond within a reasonable timeframe and provide the information in a clear format.
• Right to rectification: If any data we hold is inaccurate or incomplete, you can ask us to correct it. For name or date of birth corrections, identity verification may be required.
• Right to erasure: You can ask us to delete your personal data. We will do so where there is no legal obligation requiring us to retain it. Some data — particularly financial transaction records — may need to be retained for the periods described in Section 7 even after an erasure request.
• Right to restrict processing: In certain circumstances — for example, while a dispute about your data is being investigated — you can ask us to pause processing your data.
• Right to data portability: You can ask for a copy of the data you have provided to us in a structured, commonly used format.
• Right to object: You can object to us processing your data for marketing purposes at any time. You can also object to processing carried out on the basis of legitimate interest, though we may be required to continue in some cases.

We aim to respond to all data rights requests within 30 days. Complex requests may take longer, in which case we will keep you informed of the progress.

11 Marketing Communications

b999 game may send you promotional messages about bonuses, new games, PSL cricket betting markets and platform updates via SMS, email or in-app notifications — but only if you have opted in to receive them.

You can withdraw your consent and unsubscribe from marketing communications at any time by:

• Updating your communication preferences in your account settings
• Contacting support and requesting to be removed from marketing lists
• Using the unsubscribe link included in any marketing email

Opting out of marketing does not affect essential service communications — we will still contact you about account activity, security alerts, verification requests and withdrawal updates.

12 Changes to This Privacy Policy

b999 game may update this Privacy Policy from time to time to reflect changes in the platform, applicable practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes — particularly those that affect how we use your personal data in a material way — we will notify registered players by email or via a notice within the platform before the changes take effect.

Your continued use of b999 game after an updated Privacy Policy has been published constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so you remain aware of how your data is handled.

13 Contact & Data Queries

If you have any questions, concerns or requests relating to this Privacy Policy or the way b999 game handles your personal data, please contact our support team. We are available during Pakistan Standard Time (PKT) hours and will respond to privacy-related queries as a priority.

The support email is displayed in the footer of this page. When submitting a data rights request, please include your registered username and a clear description of your request so we can process it efficiently.

For responsible gaming support — including self-exclusion, deposit limits or voluntary account closure — visit the Responsible Gaming page. For general platform questions, visit the FAQ page.